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Customer Terms of Service
Rescheduling or Cancellation
If you need to reschedule or cancel your shoot, the following terms apply:
– You can cancel your shoot up to 15 days before the scheduled date for a 90% refund, with 10% retained for processing fees.
– Within 15 days of confirming the shoot date and time (receiving the “Shoot Scoop”), you can cancel up to 7 days in advance for a 50% refund, with the remaining 50% retained for processing fees. If the “Shoot Scoop” has not been confirmed within this timeframe, a 90% refund is possible upon cancellation.
– Once your booking is confirmed and up to 7 days before the shoot, we will try to accommodate rescheduling requests, but availability is not guaranteed. If rescheduling is not possible, you can choose to maintain the reservation or cancel as outlined above.
– All sales are final within 7 days of the shoot, and no refunds are provided for canceled shoots.
– Changing photographers after booking is considered a cancellation and follows the same refund policies. Please start a new inquiry if you wish to switch photographers.
– For proposal packages with planning sessions, cancellation after planning services have been rendered will result in a refund minus a $100 planning fee.
– In the case of severe weather preventing the shoot and no possibility of rescheduling, a full refund will be offered.
In order to provide the services described on our website, we will make every reasonable effort. Even though we are unlikely to have to make changes to your booking or cancel confirmed bookings, we reserve the right to do so when necessary. In case of cancellation, we will either credit your account for another booking or fully refund you at our discretion.
Shoot Extensions and Late Fees
– If you wish to extend your session beyond the scheduled time and the photographer is available, additional time is charged at USD 150 per 30 minutes.
– If you arrive late for your session, any missed time will be forfeited, and you may continue shooting for the remaining booked time. Additional time can be added if the photographer is free at a rate of USD 150 per 30 minutes.
– Failure to attend a scheduled session will be considered a “No Show” with no refund issued.
Additional People on Shoot
The key to capturing great shots with a group is to allow yourself ample time to do so during the shoot. Therefore, we require groups to shoot for the following lengths:
Additional people above the package limit who show up at the shoot over what you initially indicated on your booking form will be charged $75 per person. In the case of the original package, the length and amount of photos will remain the same.
Additional Fees
You are responsible for covering any additional fees related to location choices, including transportation, admission fees, permits, etc.
Photo Copyright and Usage
The assigned photographer retains copyrights on all images.
These photos are licensed to you for personal use only for a perpetual, non-exclusive period. You cannot use the images from your photo shoot commercially, for profit, or for competition.
Gallery and Photo Policies
Disclaimer of Liability
Traveltographer will not be held responsible for any injury, loss, expense, or damage suffered by you or any member of your family as a result of using the Traveltographer Website or Service, including, but not limited to, the actions or oversights of the Traveltographer photographer assigned to you.
Traveltographer is not responsible for any loss or damage to image files, regardless of negligence or other faults. Furthermore, under no circumstances shall Traveltographer, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or any products procured using the Services, or for any other claim related in any way to your use of the Services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services. If applicable law does not allow the exclusion or limitation of liability for consequential or incidental damages, Traveltographer’s liability in such jurisdictions shall be limited to the maximum extent permitted by law.
Legal Age
Traveltographer mandates that users be at least 18 years old. If under 18 years old, individuals will require parental or guardian permission to schedule a shoot.
Sharing Photos Online
– Photos will not be shared online without your written consent.
Governing Law
– These terms are regulated by the laws of the United Arab Emirates.
Affiliate Disclosure
– Traveltographer has the option to engage in affiliate marketing programs.
Acceptance of Terms of Service
– Using Traveltographer signifies your agreement to these terms. Any revisions are immediately effective once they are posted.
Please take the time to review these terms carefully before you proceed with your booking.